Terms and Conditions - boilerpartswarehouse.co.uk

INTRODUCTION
The Terms and Conditions herein apply to all transactions on this site and you are bound by these conditions. Your statutory rights are not affected. Boilerpartswarehouse.co.uk wishes to outline the way business is done such that the terms and conditions attached to a customer's purchase are visible to the customer at the time of purchase. By purchasing from boilerpartswarehouse.co.uk you are agreeing to the terms and conditions set out in this statement and to the accompanying privacy policy. Boilerpartswarehouse.co.uk reserves the right to amend or update these terms at any time. At each visit you are bound by these alterations and we would advise you to read these terms at each purchase. Boilerpartswarehouse.co.uk is registered at Companies House, Cardiff under Registration number 06791663

ORDER ACCEPTANCE AND PROCESSING
All prices detailed on this site are in sterling pounds (£). Any payment sent by the customer will represent a 100% deposit for the products detailed in the sale. Any acknowledgement, by e-mail or other means, at this time is confirmation that the order is being dealt with, and is not an acceptance of that order.
VAT is charged to all items purchased on this website at the prevailing UK rate. If purchasing from abroad individual arrangements will have to be made with customs and excise over the refund of this money where appropriate. Boilerpartswarehouse.co.uk holds no responsibility for assisting this process. Boilerpartswarehouse.co.uk retains the right to decline, or cancel any orders without reason. If a deposit has been taken a full refund will be given in this event. There are also certain times when boilerpartswarehouse.co.uk may suspend any orders until further information is gained to complete the transaction and/or delivery

Boilerpartswarehouse.co.uk accepts no responsibility for the accuracy of information on third party websites. Boilerpartswarehouse.co.uk, as a seller, holds no liability in the event of the goods infringing the rights of a third party. In the event of this occurrence boilerpartswarehouse.co.uk are obliged to transfer any such title, without prejudice, to the responsibility of the consumer for a remedy.

PRICING ERRORS
All prices shown are excluding VAT unless otherwise stated. In the event of a pricing error boilerpartswarehouse.co.uk  will make necessary steps to notify a customer of such errors as soon as is reasonably or practicably possible. Boilerpartswarehouse.co.uk will not be bound to honour any errors made.

IMAGE ERRORS
Boilerpartswarehouse.co.uk do not guarantee that any images used in reference to a boiler are correct for that item. Boilerpartswarehouse.co.uk will not be held responsible for incorrect selection of items based on the images on this website. It is the customer's responsibility to check any visual characteristics or make any enquires prior to making a purchase.

DELIVERY
Deliveries of orders made with boilerpartswarehouse.co.uk are normally dispatched within 2 -3 working days of the payments successfully clearing. The standard delivery charge that will apply to UK mainland deliveries will be £6.50 plus VAT, although other charges may apply depending on the circumstance or the address to be delivered to. There are also times when boilerpartswarehouse.co.uk  may waiver delivery charges, for example at times of special offers, and this will be confirmed to the customer at the time of purchase. Customers have the option to take delivery of purchases directly from the warehouse, thus incurring no delivery fee. If customers wish to choose the "pick up" option, they must notify us at the time of purchase or immediately thereafter at which time, instructions including further detailed contact or location details will be available to the customer on request.
A confirmation email will be sent (normally within 24hrs) to verify the goods can be delivered on the requested date. At certain times, items listed may not be in stock or are not standard stock items. If, for any reason, a preferred delivery time cannot be satisfied then customers will be contacted, advised of such changes, and new arrangements can be made. Boilerpartswarehouse.co.uk is obliged to inform customers that the delivery of goods is a separate contract for services that may differ from the contract of purchase. Although the utmost is done to deliver on the agreed dates no liability is held whatsoever in the respect of late deliveries, and it is advised that any services linked to the delivery of these goods is not arranged until the goods are delivered and checked.

Without prejudice to the statutory rights afforded to consumers under English law, boilerpartswarehouse.co.uk accepts no liability for any failure to ship products wherein this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside its control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify the customer within fourteen days of order being placed. If you have any further questions or concerns you can email info@boilerpartswarehouse.co.uk

RETURNS POLICY
Faulty Goods
Customers must check the goods thoroughly for damage on the day of delivery and notify boilerpartswarehouse.co.uk of any damage that may have resulted since shipping. Failure to notify boilerpartswarehouse.co.uk within 14 days of delivery of any faulty goods received, which have not been installed, will result in difficulties in making a claim from the manufacturer or carrier, and could affect your entitlement to a refund. Any goods that have been installed and subsequently returned with cosmetic damage will not receive a full refund. Your statuary rights are not affected.

Cancellation
Generally no cost is incurred if orders are cancelled before the delivery date, inside usual working hours, and a full refund onto the original debit/credit card or by cheque will be issued. Since the 31st October 2000 consumers have had the right to cancel an order within a seven day cooling off period from taking delivery. Cancellation must be in written form. The address of which to write to is detailed on this website. Customers cancelling in this instance will have the responsibility to return the goods unused and free from damage, or alternatively cover the cost of collection of the goods. Refunds will not include the cost of delivering the goods in the first instance. Again, refunds will be issued by cheque, or to the original debit/credit card, minus the cost of returning the goods.

Returns
Goods received and returned after the 7 day period and up to 30 days may be returned at our discretion. All goods must be in the original packaging and in an unused, resellable condition. The customer is responsible for the costs of any damage or devaluation of the goods. The goods can be returned in person or by collection at the customer's expense. In addition the customer will be charged an administration fee of 20%. The refund, less costs, will be made to the customer either by cheque, or to the original debit/credit card, within 30 days of return.
Returns will invoke a charge of £25.00 plus VAT to cover the original cost of delivery.


PRIVACY POLICY
Boilerpartswarehouse.co.uk strictly adheres to the 1984 and 1998 Data Protection Acts concerning the storage and use of personal information. The data collected, including email addresses, delivery addresses, cardholders' addresses, credit/debit card numbers and expiry dates, is only used to process, complete and deliver orders unless otherwise requested by the customer. Any information sent to third party agents of boilerpartswarehouse.co.uk is done so for the purpose of completing an order. Information collected by boilerpartswarehouse.co.uk may be used by ourselves, and only by ourselves, to contact customers to inform them of changes to our offers and services, or changes to terms and conditions of boilerpartswarehouse.co.uk or its sister companies. If you do not wish for this information to be used in such a manner please contact us at boilerpartswarehouse.co.uk. If you have any reservations about using boilerpartswarehouse.co.uk websites or wish to find out any further information please feel free to contact the Managing Director personally at the following email address:info@boilerpartswarehouse.co.uk.

Boilerpartswarehouse.co.uk website uses "Cookies" to store the information about the contents of the shopping cart whilst the customer browses the site. The use of the cookie is purely to allow the order to be placed. Once the customer has left boilerpartswarehouse.co.uk website the cookie is deleted by the web browser on the customer's computer.

BANK/CREDIT CARD SECURITY
Boilerpartswarehouse.co.uk is aware of the dangers of knowledgeable persons being able to obtain information sent over the Internet. Boilerpartswarehouse.co.uk will not ask for any Bank details or private information on this website without a Secure Socket Layer encryption in place to protect such information - indicated by the padlock symbol in your web-browser. Similarly boilerpartswarehouse.co.uk will not ask any customers to send such information in, or attached to, any emails since this method can also potentially expose such data.

Your card details are handled by a third-party Secure Payment Provider - Secure-hosting - who have many years experience in online card transactions. Secure-hosting will handle the card processing with your credit or debit card provider. Boilerpartswarehouse.co.uk cannot and will not collect bank information, nor will ever have access to your card information - this is left up to the experts. If you have any concerns please follow this link to read a message concerning card processing: http://www.securehosting.com
COPYRIGHT
All rights in the aspects of this website design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to boilerpartswarehouse.co.uk or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this website for the sole purpose of placing an order with boilerpartswarehouse.co.uk or using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

Disclaimers and Limitations on the Liability of boilerpartswarehouse.co.uk: Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this website, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, boilerpartswarehouse.co.uk does not represent or warrant that the information accessible via this website is accurate, complete or current, or that use of the website is free of risk of viruses or other damage. Price and availability information is subject to change without notice. Products purchased and services from Boilerpartswarehouse.co.uk are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties are not enforceable against boilerpartswarehouse.co.uk, but only against the person giving them.
Boilerpartswarehouse.co.uk accepts liability for damage to property where and to the extent that it arises from the negligence of servants and agents, up to a limit, in relation to any one event or series of events arising from a common cause, of one thousand pounds (£1,000). Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law.
Boilerpartswarehouse.co.uk accepts liability for any indirect or consequential loss if it arises from the negligence of boilerpartswarehouse.co.uk, or of its servants and agents, up to a limit, in relation to any one event or series of events arising from a common cause, of ten thousand pounds (£10,000). Boilerpartswarehouse.co.uk does not accept any liability for any other form of indirect or consequential loss.